Legal

Silvr
Legal

Data Protection

Since its creation in 2020, Silvr has been committed to applying the highest standards of security and privacy for your Data, as confirmed by its ISO27001 certification. Instead of asking for lengthy documents, Silvr requires access to 6 months of banking history. This is part of making our loan processing 5 times faster.

Security Measures

Your Data is sensitive and confidential, so we make every effort to ensure its security:

  • Encrypted banking connection
    ‍    To simplify your Loan Application, Silvr offers the option to connect your business bank accounts through Bankin. Bankin uses the most robust information encryption methods on the market.
  • Secure documents
    ‍You can download or upload your documents from your Silvr account. Silvr avoids information transfers via email, secures your Data, and minimizes the risk of fraud.
  • ISO/IEC 27001 is an international standard that establishes a robust information security management system. This certification undergoes independent evaluation. Silvr has achieved ISO 27001 certification through the British Assessment Bureau. 
  • General Data Protection Regulation
    ‍    Silvr is a French company, and therefore, it respects local and European regulations regarding the protection, management, and access to Personal Data.
  • Confidentiality
    ‍    Silvr can access the shared information but cannot modify or transfer it. Using Silvr does not affect your relationship with your bank.
  • Confidentiality Agreement
    ‍    Silvr offers customers the option to sign a confidentiality agreement.

Protection and Monitoring

To protect you, all financial organizations — including Silvr — are regulated and regularly monitored.

  • Silvr is a French company
    ‍    It is registered with the Nanterre Trade and Companies Register under number 884 558 453 (SIREN). Its registered office is at 144 Avenue Charles de Gaulle, 92200 Neuilly-sur-Seine.
  • Silvr is registered with the ORIAS register

Leading Partners

Silvr has partnered with top-tier investors and major institutions such as BPI and CITI, one of the world's largest banks. These partnerships enable us to provide up to 200 million euros in funding for European businesses.

Investors

Partners

Customer Satisfaction

Our customers' satisfaction is the ultimate guarantee of our service quality.

  • 2 out of 3 customers regularly renew their loan with Silvr.
  • 4-star ratings: Silvr is consistently rated 4 stars or higher on customer review platforms (TrustPilot, Google, G2).

Terms of Service

Note on Gender Usage: To ensure our content is easy to read, we use the gender-neutral pronouns “they,” “their,” and “them” throughout our platform and Terms and Conditions. This choice is strictly for simplicity and does not reflect any bias. We recognize and respect all gender identities equally.

General Information

The Website www.silvr.co is published by the Silvr Group.

Publication Director: Nima Karimi, serving in his capacity as legal representative of the company.
Silvr Group is a simplified joint stock company with a capital of €203,882.50 (euros) registered in the Nanterre Trade and Companies Register under number: 884 558 453 (SIREN).

VAT Identification Number: FR05 884 558 453
Registered Office And Postal Address: 144 Avenue Charles de Gaulle, 92200 Neuilly-sur-Seine

Preamble

These general terms of use set out the rules for accessing and using the Website and the Services.

1. Definitions

Unless specifically exempted:

  • The terms and expressions defined in the TOS may be used, whenever necessary, in the singular or plural;
  • Any reference in the TOS or any other document available on the Website to a legal, regulatory or similar binding provision should be understood as referring to that provision in its current, amended or replaced form.

Capitalized terms in these TOS shall have the meanings set out below:

  • Article means an Article of these TOS.
  • Virtual Card means the virtual payment card issued by Silvr's payment service provider, which may be assigned to the User upon acceptance of the User's Loan Application to use the Financing that will be previously credited to the account associated with the Virtual Card.
  • TOS means these general terms and conditions of use.
  • Loan Agreement is the Financing agreement signed by the User.
  • Loan Application means the application made by a User who wishes to obtain funding from Silvr.
  • Data means the User's Data and metrics collected by Silvr through read-only access to a set of platforms that govern its business (e-commerce platform, payment solutions, traffic analysis solutions, advertising platforms, etc.) in accordance with Article 4.01.
  • Customer Account refers to the secure, personalized interface on the Website created for each User after Registration, as outlined in Article 3. This interface, which requires authentication, allows Users to access the Services.
  • Registration means the process described in Article 3 allowing the creation of a Customer Account.
  • Internet User means any person browsing the Website without formalizing a contractual relationship with Silvr or creating a Customer Account.
  • Financing refers to the loan provided to a User after Silvr has approved their loan request.
  • Services mean all the Services described in Article 4, Silvr provides to Users.
  • Silvr refers to Silvr Group, a Société par Actions Simplifiée (simplified joint stock company) with a capital of €203.875,68 (euros). Its registered office is located at 144 Avenue Charles de Gaulle 92200, Neuilly sur Seine, and it is registered in the Nanterre Trade and Companies Register under number 884 558453.
  • Website means the Silvr Website, which includes all tabs: silvr.co
  • User means any legal entity having access to a Customer Account.
  • Customer Account Owner means any legal entity that has created a Customer Account via the process described in Article 3.01.
  • Account Guest means any legal entity that has created a Customer Account via the process described in Article 3.02.

2. Acceptance of the TOS

If the internet user does not accept the TOS when they register, Silvr informs the internet User that they will have no access to the Customer Account and cannot use the Services.

3. Registration and Creation of the Customer Account

3.1 Creation of the Customer Account Owner Customer Account

To create a Customer Account of the Customer Account Owner type, the Internet User must comply with the Registration process via the Website and will be asked to answer a questionnaire enabling Silvr, based on the declarations made, to know the situation of the company concerned.

Once this process is completed, Silvr may, at its discretion, validate the creation of a Customer Account for the Internet User. The Internet User will be considered and treated as a User once they have accepted the present TOS.

3.2 Creating the Guest Account

To create a Guest Account, a User must create it from its own Customer Account for a third party. The third party will become a Guest Account User once they have created the necessary password to access it.

3.3 Rules for Using the Customer Account

The Customer Account is strictly personal and dedicated to the User. The User is responsible for using the Customer Account.

The Customer Account is accessible only via the Website and can be consulted at any time by the User after logging in using their login and password. The User shall always make every effort to keep their password confidential.

3.4 Deleting the Customer Account

A User may, at any time, request the deletion of their Customer Account. The deletion will be completed within thirty (30) days of the request or from the date the User is no longer bound to Silvr by a current Loan Agreement or other agreement.

The User understands and accepts that once the deletion of the Customer Account is effective, they will no longer have access to any of the Services or any information available in the Customer Account.

4. Description of the Services

The Services provided to the User through the Customer Account allow them to:

  • formulate a Loan Application;
  • monitor and manage its funding if it has been granted;
  • as well as access to other Services accessible via the Customer Account.

4.1 Application for Financing

The User who wishes to obtain Financing can formulate a Loan Application. To benefit from this Service, the User must first give Silvr read-only access to a set of platforms that they use, or that reference them in the context of their activity (e.g., E-Commerce platform, billing management solution, payment solutions, traffic analysis solutions, advertising platforms, etc.).

After auditing the User's Data, Silvr may refuse or grant Financing.

If Silvr refuses the Loan Application, Silvr will inform the User of this refusal on its Customer Account or by e-mail.

When Silvr grants the Financing and after informing the User, Silvr makes it available to the User either by bank transfer or by giving them a Virtual Card credited with the amount of the Financing from a partner. The Loan Agreement between the Parties governs the entire contractual relationship resulting from granting the requested Financing.

4.2 Monitoring and Management of Financing

If the User has been granted Financing, they may access information summarising the status of their Financing through their Customer Account.

5. Responsibilities

5.1 Responsibility of the Internet User and the User

The Internet User and the User are solely responsible for using the Website.

If an Internet User or a User violates any provisions of the Terms of Service (TOS) or current laws and regulations, Silvr reserves the right to take any necessary actions. These may include, beyond legal remedies, temporarily or permanently suspending access to the Website.

The Website contains links to external websites of third parties, provided to the User for information purposes only and whose content the operator neither adopts nor can influence. For this reason, the Silvr Group companies, including the operator, cannot accept any responsibility for this third-party content.

There is no unity of liability between the Silvr Group companies regarding the operation of this Website.

The companies of the Silvr Group, including the operator, cannot be held liable for

(i) for technical or IT problems and failures or compatibility problems of the Website or the application with any hardware or software,

(ii) for the inherent characteristics of the Internet, particularly the unreliability and lack of security of the information circulating on it.

Silvr reserves the right to take all appropriate measures, in addition to those provided for by law, in the event of a breach by an Internet User or a User of any of the provisions of the Terms and Conditions or the laws and regulations in force, and in particular to suspend access to the Website temporarily or permanently.

5.2 Responsibility of Silvr

Silvr shall only be liable for its own fraud and any gross negligence committed by it or its staff during its professional activities.

Consequently, Silvr can only be held liable for the direct consequences of its gross negligence. Therefore, it shall not be liable for any indirect damage from its gross negligence.

In any event, Silvr cannot be held liable for any loss directly or indirectly resulting from force majeure or actions taken by the French or foreign authorities.

Suppose a malfunction of any kind prevents the proper functioning of the Website and/or the Services. In that case, Silvr does everything in its power to remedy the situation within a reasonable time.

6. Intellectual Property

The systems, software, structures, infrastructures, and contents of any kind (texts, images, music, logos, etc.) used by Silvr via the Website are the exclusive property of Silvr and are protected by its intellectual property rights.

Any disassembly, decompilations, decryptions, extractions, reuses, copies and, more generally, any act of reproduction, representation, distribution and use not provided for in the TOS of any of these elements, in whole or in part, without the authorisation of Silvr, are strictly prohibited and may be subject to legal proceedings.

7. Personal Data – Privacy Policy

Silvr processes Personal Data in accordance with the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016) ), which focuses on the protection of individual Personal Data and its free movement. For details, please refer to our privacy policy at: https://www.silvr.co/legal#privacy-policy.

The Internet User and the User acknowledge that they have read and accepted the privacy policy available at the above address, which is designed to inform them of their rights regarding Personal Data and to facilitate the exercise of these rights if necessary.

8. Modification of the TOS – Termination

8.1 Modification of the TOS

Silvr reserves the right to modify the TOS at any time.
These changes bind Internet Users, who are deemed to have accepted the TOS by continuing to browse the Website at any time.
When the Terms of Service (TOS) are modified, the User will be prompted to review and consent to the new terms upon their first login to the Customer Account after the changes have been made. If the User does not agree to the modified TOS, they cannot access the Customer Account and the Services.

8.2 Termination of the TOS

Silvr may terminate the TOS any time, subject to fifteen (15) calendar days' notice.
Silvr may also terminate the TOS without notice in the event of a breach of the TOS by the User.
The User may terminate the TOS at any time.
The termination of the TOS will result in the deletion of the Customer Account, subject to the provisions contained in Article 3.

9. Communications

9.1 Communications

Unless otherwise agreed by the parties, all communications between Silvr and any Internet User or User will be conducted in French, English or German.

Silvr corresponds with Internet Users by any means appropriate to the relationship. If an Internet User wishes to communicate with Silvr, they may use the “Contact” tool available on the Website.

In its relations with Users, Silvr shall correspond with them by all means appropriate to their relationship. Silvr shall communicate by the same means any information required under legal, regulatory, or contractual obligations. In particular, Silvr may correspond and communicate by post, telephone, the Website, e-mail, or any other technical means.

Postal or electronic mail is sent by Silvr to the last postal address (or, failing that, the last known address) or electronic address provided by the Internet User. The Internet User assumes all consequences and responsibilities of any nature whatsoever in the event of delay or omission on their part to inform Silvr of a change of postal or electronic address or in the event of delay or omission to take cognisance of the content of any correspondence or communication. Emails addressed to Silvr are sent to the following address: contact@silvr.co.

The Internet User and the User declare that they are fully aware and informed of the risks associated with electronic mail transmission on an unsecured public network such as the Internet. They are personally responsible for choosing, installing, using and adapting adequate measures to secure their electronic mail, such as antivirus software, a firewall or creating a strong password. By choosing or accepting such a communication channel, they exonerate Silvr, except in the case of fraud or gross negligence on the part of Silvr, from all liability and consequences in the event of interception by third parties of the e-mails and/or Personal Data and/or documents contained therein.

9.2 Modification by the User of Their Information

Silvr will endeavour to consider any change in the language and/or postal or e-mail addresses for correspondence and communication requested by a User as soon as possible. The User shall exclusively use the technical channels and procedures made available by Silvr to request such changes.

9.3 Evidence

Silvr will simply confirm the validity and content of any correspondence or communication by producing a copy.

10. Complaints

The Internet User or the User may send a complaint to Silvr by sending it electronically to the following address: contact@silvr.co

11. Cookie Policy

The cookie policy can be consulted at the following address: https://www.silvr.co/legal#cookie-policy

12. Hosting

This site is hosted by Google (8 rue de Londres 75009 Paris) via its Google Cloud Platform solution.

13. Applicable Law – Jurisdiction

The present TOS are governed by French law.

Any dispute concerning the validity, interpretation, and/or execution of these TOS shall be subject to the exclusive jurisdiction of the French courts.

Privacy Policy

Last updated: June 2023

Recognizing the importance of protecting Personal Data and informing you about your rights and our Data handling practices, Silvr (“we”) has developed this privacy policy.

The privacy policy describes how Silvr processes the Data of prospects (“prospects” or “Users”) during the loan request analysis, and if the loan can be granted, of customers and, where applicable, their staff during the performance of their Loan Agreement with Silvr.

1. Data Controller and DPO

When Silvr processes your Personal Data for any of the purposes mentioned in this privacy policy, Silvr acts as the controller of the concerned Personal Data. Below, you will find the full contact details of Silvr:

  • Silvr Société par Actions Simplifiées;
  • RCS Nanterre: 884 558 453
  • 144 Avenue Charles de Gaulle 92200 Neuilly-sur-Seine

Silvr has designated a Data protection officer (“DPO”) that can be contacted:

  • By e-mail at the following address: dpo@silvr.co
  • At the following postal address: 144 Avenue Charles de Gaulle, 92200 Neuilly-Sur-Seine

2. Purposes and Lawful Bases for the Processing

Silvr processes your Personal Data only for a limited set of purposes. Each purpose has a lawful basis, as detailed below.

2.1. Personal Data of Prospects

Silvr processes the Personal Data of prospective customers and, where applicable, their staff for the following purposes:

  • To respond to requests for information or questions from prospects received by Silvr. The legal basis for this processing is Silvr's legitimate interest in responding to prospects' requests and providing them with any clarification that may be necessary.
  • To carry out direct marketing by email or telephone with your professional email or your professional telephone, which we have obtained directly from you or indirectly and for which you have received this privacy policy or have been informed that they will be used for the purposes of commercial prospecting related to our Services. The lawful basis for this processing is Silvr's legitimate interest in publicizing and promoting its Services.

2.2. Personal Data of Customers

With respect to customers who have signed a Loan Agreement with Silvr, we process the Personal Data of customers and, where applicable, their staff for the following purposes:

  • Verifications (identification, verification of identity and knowledge of clients ("Know Your Customer")) relating to the fight against money laundering and terrorist financing. The lawful basis justifying this processing is Silvr’s legal obligation to set up an appropriate monitoring system for the fight against money laundering and terrorist financing;
  • The aforementioned verifications are transferred to the third party to the Loan Agreement. The legal basis that justifies this processing is the need for Silvr to transmit the necessary documentation for executing the Loan Agreement to which the person is a party.
  • Signing, monitoring, and performing the Loan Agreement with Silvr. The lawful basis for this processing is the performance of the Loan Agreement concluded with Silvr;
  • Record-keeping and management of accounts relating to the performance of the Loan Agreement concluded with Silvr. The lawful basis that justifies this processing is Silvr’s legal obligation to keep accounts and retain necessary supporting documents;
  • Direct marketing activities for services similar to those customers purchased with Silvr. The lawful basis for this processing is Silvr’s legitimate interest in publicizing and promoting its Services;
  • Management of pre-litigation, out-of-court settlements and, where applicable, litigation. The lawful basis for this processing is Silvr’s legitimate interest in defending its interests and asserting its rights in the event of a dispute or litigation.

3. Retention Period of your Personal Data

For the purposes described below, Silvr retains your Personal Data for a limited period of time and proportionate to the purposes described above.

With respect to prospects, their Personal Data is retained:

  • For answering the prospects’ requests, for the period necessary to answer or supply information;
  • For commercial prospecting with directly or indirectly collected Data, the period is 3 years following the collection of Data or the last contact with the prospect or as long as the prospect has not objected to using their Data for direct marketing purposes.

With respect to customers and, where applicable, their staff, Personal Data is retained:

  • For the signing, monitoring and performance of the contract with Silvr during the entirety of the contractual relation and, after its term, archived for the duration of the applicable statute of limitations;
  • For the invoicing and accounting related to the performance of the contract with Silvr for ten (10) years in accordance with the provisions of Article L. 123-22 of the French Commercial Code;
  • For commercial prospecting, during the entirety of the contractual relation and after its end, for three (3) years;
  • For management of pre-litigation, out-of-court settlements and, where applicable, litigation for the duration of the pre-litigation or legal proceedings.

4. Recipients of Personal Data

In accordance with the purposes set out in this policy, Silvr may share your Personal Data with:

  • Duly authorized Silvr employees and managers. Any Silvr employee who has access to your Personal Data is subject to strict confidentiality obligations;
  • Partners essential to the provision of Silvr’s Services such as, but not limited to, our payment partner and our debt collection partners in the context of managing disputes or unpaid bills;
  • Service providers to perform services related to Silvr’s Services, notably email service providers;
  • Competent authorities, if any, such as public and administrative or tax authorities.

5. Transfers of Your Data Outside the European Economic Area (“EEA”)

Silvr uses service providers outside the EEA to process your personal data for the purposes listed in this privacy policy. The use of the services of these providers involves transfers of some of your Personal Data outside the EEA.

Before any such transfer of Personal Data, Silvr has put in place appropriate contractual safeguards with the relevant service provider to ensure the protection of your Data and that your Personal Data will be processed only in accordance with our instructions. A copy of these appropriate safeguards may be obtained upon written request using the information in Section 7 below.

6. Your Rights

In accordance with the applicable regulations, you have rights regarding the Personal Data we collect, in particular:

  • The right of access: you can obtain information about the Data we hold about you and about the characteristics of the processing we carry out;
  • The right to rectification: you can modify or correct your Data;
  • The right to erasure: you can ask us to delete your Data in certain circumstances (please note that legal and regulatory provisions or legitimate reasons may require us to retain your Data);
  • The right to restriction and objection: you may, in certain circumstances, ask us to restrict or object to the processing of your Data (please note that we may continue to process your Personal Data if we have a legitimate reason to do so);
  • The right to portability: you can ask us to receive Data in electronic form and/or ask us to transfer this information to a third party where technically feasible;
  • The post-mortem right: you may provide us with general instructions for processing of your Personal Data after death.

You may exercise your rights and contact our Personal Data protection service using the contact information provided in Section 7 below.

For any request to exercise your rights, we may ask you to provide additional documentation to verify your identity and to ensure that the Personal Data under the request relates to you.

We are committed to responding to requests as soon as possible. You will receive a response within one (1) month after receiving your request. However, please note that this period may be extended by two (2) months due to the particularly complex nature of your request or the number of requests. In this case, you will be informed of such an extension and its reasons within one (1) month after receiving your request.

You may also file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), France's national data protection authority (www.cnil.fr).

7. Contact Us

You can contact Silvr’s Personal Data protection service:

  • By e-mail at the following address: dpo@silvr.co
  • At the following postal address: 144 Avenue Charles de Gaulle, 92200 Neuilly-Sur-Seine

8. Changes

We will periodically update this privacy policy. Any change will be published on this page with the updated revision date.

Cookie Policy

1. What Is a Cookie?

A cookie is a small text, image or software file that may be deposited and/or read on your device when you access our site. The word “device” includes computers, phones, tablets and any other device used to access the Internet.

Cookies will recognize your browser for the duration of their validity and return certain information to the site (e.g., a session identifier or language choice).

You can find more information about cookies on the following websites:

2. What Cookies Are Used by Silvr, and for What Purposes?

Strictly Necessary Cookies

These cookies allow the Website to function optimally and are necessary for using its features. They allow you to use the main features of our Website (e.g., personalizing navigation or access to your account).

Without these cookies, our Website will not operate as efficiently as we would like, and we may not be able to make the Website available to you or provide certain features or Services you request.

You do not need to give your consent to submit them.

However, you can object to them and remove them using your browser settings, although your User experience may be degraded.

Performance Cookies

Also known as analytical cookies, these cookies enable us to obtain information on the number of visitors to our Website, understand how Internet Users use it, and measure its performance.

Thanks to these cookies, we collect statistics on the number of visitors to our site, enabling us to detect navigation problems on our site, improve its operation, or highlight certain content that Internet Users particularly request.

Our cookie management tool allows you to consult the list of these cookies at any time and control their storage on your terminal.

Cookies for Audience Measurement

Silvr may use audience measurement cookies to adapt the Website to Users' requests and needs, measure the number of visits, the number of pages consulted, and Users' activity on the Website, and for analysis and statistical purposes.

Our cookie management tool allows you to consult the list of these cookies at any time and control their storage on your terminal.

Advertising Cookies

Silvr may use cookies for advertising purposes. These cookies enable us to track your browsing and subsequently present you with advertising content tailored to your interests or past activity on our Website.

Our cookie management tool allows you to consult the list of these cookies at any time and control their storage on your terminal.

Third-Party Cookies

Our Website relies on certain Services offered by third-party sites.

These features use third-party cookies deposited on your terminal by these Services when you visit the Website. When you first visit the Website, a banner informs you of the presence of these cookies and invites you to indicate your choice. They are only deposited if you give your consent.

Using our cookie management tool, you can consult the list of these cookies at any time and control their storage on your terminal.

You can find more information about these cookies in the privacy policy of these third parties.

3. How Do We Control the Placement of Cookies on Our Website?

The Website uses the following cookies:

  • Type of cookie: Silvr | Purpose: Cookie strictly necessary | Duration of validity: 13 months
  • Type of cookie: Google Analytics | Purpose: Audience measurement cookie | Duration of validity: 13 months
  • Type of cookie: Hotjar | Purpose: Performance cookie | Duration of validity: 13 months
  • Type of cookie: Facebook ads tracking | Purpose: Personalized advertising cookie | Duration of validity: 13 months
  • Type of cookie: LinkedIn ads tracking | Purpose: Personalized advertising cookie | Duration of validity: 13 months
  • Type of cookie: Google AdsGoogle ads tracking | Purpose: Personalized advertising cookie | Duration of validity: 13 months
  • Type of cookie: Hubspot chat | Purpose: Cookie for customer support by chat | Duration of validity: 13 months

You have several options for managing cookies. When you first visit the Website, a banner informs you of the presence of cookies and invites you to indicate your choices. They are only deposited if you accept them, except for technical cookies that are strictly necessary for the Website's proper functioning. You can also configure your browser to disable the placement of cookies. The configuration of each browser is different. To help you, you can consult the specific help page of the browser you are using:

4. How Long Are Cookies Stored?

Cookies are subject to a maximum retention period of thirteen (13) months after their initial installation on the Internet User's and User’s terminal, as required by applicable law.

5. Contact

If you have any questions or complaints about the cookies on our Website, you can contact us at the following address: dpo@silvr.com

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